The product
A good first contact. With every call.
ADAM AI-Phone is your AI-powered telephone switchboard for recurring requests – integrated into existing telephony and tailored to your processes.
What is an AI telephone switchboard?
An AI-powered call center assists with initial contact by phone. Callers describe their request in their own words. ADAM AI-Phone categorizes the request and uses the information and call rules that have been approved for the specific situation. The result can be information, a defined next step, or a connection to a human agent.
The difference to a purely automated menu lies in the conversation itself: A caller doesn't first have to assign their request to a specific number. Nevertheless, even an AI-powered call center needs a clear framework. Responsibilities, answer sources, and call transfers are not left to chance. They form the basis for a transparent and comprehensible telephone service.
One telephone exchange, multiple possibilities.
Give answers
Provide opening hours, responsibilities and other released information directly during the conversation.
Connect correctly
Classify the request and forward it to the designated person or department.
Trigger next steps
Include defined actions and connected systems in the conversation processing.
This is how a phone call becomes the next step.
ADAM understands the request, asks for clarification if necessary, and follows the agreed-upon rules. You define the information and possible courses of action for your specific situation.
What ADAM needs – and where humans take over.
A suitable telephone connection, shared knowledge resources, and clear handover channels form the basis. Not every request should be automated: For complex questions and personal decisions, define the path to your team.
What are some suitable reasons for calling ADAM?
A sensible starting point is recurring, easily describable requests: questions about opening hours, searching for a contact person, or assigning a call to a specific department. For this to work, the necessary information should be up-to-date and the next steps clearly defined. As a planning scenario, for example, a caller might be looking for a service department; ADAM clarifies the request and follows the established responsibility.
The more an answer depends on individual decisions, confidential information, or detailed consultation, the more important a personal handover becomes. Therefore, for implementation, it's worthwhile to create a list of common call reasons, including the permissible response, responsible department, and limits of automation for each. This transforms a general AI project into a concrete process.
From the first deployment to a coordinated telephone service
Before deployment, existing telephone systems, typical call reasons, and available information sources are reviewed together. A manageable call flow can then be defined. For testing purposes, challenging situations should also be described: an unclear question, unknown information, or a required transfer. The crucial factor is not only whether an answer is possible, but also when ADAM should stop answering.
A test call using your own environment should be distinguished from a public demo call. The demo provides a possible impression of the call; it does not yet prove its suitability for your telephone system or your internal processes. For evaluation purposes, technically competent employees should check whether answers, follow-up questions, and handovers comply with the agreed-upon rules.
Frequently Asked Questions about ADAM AI-Phone
Is ADAM a voice menu?
Callers can describe their request in natural language. ADAM categorizes it during the conversation, instead of relying solely on predefined key selections.
Can ADAM work with external systems?
Defined interfaces and actions can involve other systems. We will check which connections are useful and available for your environment.
Will ADAM replace our employees?
ADAM is designed to support recurring requests and initial phone contact. You define which tasks are automated and which remain with employees, depending on your specific needs.
What happens when an unknown question is asked?
For matters that cannot be authorized or answered, a clear handover procedure should be in place. The project will define which contact person is available and what the communication process should look like in this situation.
Can I try ADAM before a project?
Yes. You can reach the public telephone demo at 0541 6001533. Afterwards, you can arrange a personal consultation to review your own telephone system and processes.